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Automated Business Helpline Solution

Solution Need and Benefits

For any business, every customer call is important as it has the potential to bring in even more business. Yet, little attention is paid to maintaining a high quality incoming call management system resulting in considerable damage to brand reputation and incalculable business opportunity losses.

In the initial days, at every business house, every call is picked up with eagerness and every inquiry, big or small, is attended to with zest. Naturally the business grows rapidly. In time, however, as lot more employees join the organization the quality of incoming call handling becomes inconsistent and suffers. Worse, the management has no control or information about:

  • No. of calls received
  • No. of calls missed
  • Who handled the call
  • What was spoken during the call

By greeting, routing and tracking all incoming calls received by the business, the MCube Business Telephony Solution provides a simple, cost effective and yet highly efficient way of handling business inquiries.


MCube Business Helpline Solution Features

  • Customers can choose a 10 digit mobile or toll-free number for the business
  • Advertise the same in all business communications and stationary
  • Employees can be grouped into departments and assigned extension numbers and calls routed to the department could be delivered to employees within that department automatically, wherever they may be, on their mobile phones. When lines are busy callers are automatically re-routed to other available numbers.
  • With MCube automatically managing incoming business calls,
    • Every caller is greeted professionally, tirelessly, 24x7
    • Not a single call is missed.
  • All caller details are captured in real time 24x7 and business owners and managers can review the same in real time


Who Should Buy it?

Designed to serve the requirements of those modern day technology enabled businesses, MCube Business Telephony Solution can be deployed by any business with

  • Lot of incoming calls, everyday of the week
  • A mobile workforce that needs to stay connect with the office at all times
  • Where customers require extensive pre sale counseling or support by qualified employees
  • Where customer regularly place repeat order on phone

MCube is already deployed across many market verticals including Educational Institution, Online Matrimony, Retail, IT, Real Estate, FMCG sectors. To download customer case studies click here


Availability and Pricing

  • Companies can implement MCube Business Telephony Solution on an annual subscription basis.
  • Requiring no onsite hardware or software deployment, MCube can be deployed by customers on-demand and within 24 hours
  • Available in a variety of pricing options, customers can ask for a customized quote by visiting clicking here


 
 
 
 
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