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Learn how MCube can help your business.
6 business types. Countless MCube solutions.

Organisations that use inbound sales calls or print/ SMS/ email advertising to generate leads. For example, real estate agencies, insurance resellers, and automobile dealerships.
 

Sales organisations will benefit the most from MCube Track. All incoming calls will go to a single number. All sales executives will be connected to that number, wherever they might be. As calls come in, they will be automatically distributed among the executives so that the right person will always take the call. In the rare event that no one answers the call, the missed call information will be recorded centrally.

A single number will help: Track the response to a specific campaign | Effectively compute ROI | Improve profitability and ROI | Divert resources towards campaigns that work.

The solution delivers key information to improve operations like: Days of maximum calls | Time of day for maximum calls | Region from where maximum calls are generated.

 
Organisations that provide support activities, and receive many inbound support-related calls. For example, Tech Support Centres, E-Commerce, real estate agencies, insurance resellers, and automobile dealerships.
 

Support organisations will benefit the most from MCube Track. All incoming calls will go to a single number. All support executives will be connected to that number, wherever they might be. As calls come in, they will be automatically distributed among the executives so that callers will not be frustrated by long waiting periods, and the right person will always take the call. In the rare event that no one answers the call, the missed call information will be recorded centrally, so that a support executive can return the call at the earliest.

The solution delivers key information to improve support operations like: Days of maximum calls | Time of day for maximum calls | Region from where maximum calls are generated.

 
Service-oriented organisations where calls need to be attended immediately, tracked, and returned when missed. For example, helplines for businesses like schools, colleges, and financial institutions.
 

Service organisations will benefit greatly from MCube X/MCube IVRS. All incoming calls will go to a single number, where a professional IVRS greeting will guide callers to the right individual or department. All service executives will be connected to that number, wherever they might be. As the calls come in, they get distributed between executives based on the options selected by the caller. During non-business hours, the call can be diverted to voicemail. All information is recorded centrally, so that all service requests are addressed. Automated responses can also link to an application that sends automated information via SMS, e.g., the day's commodity prices.

The solution delivers key information to improve operations like: Days of maximum calls | Time of day for maximum calls | Region from where maximum calls are generated.

 
Social causes and associations that provide dedicated helplines that need 24/7 accessibility. For example, helplines provided by NGOs, or a Residents' Welfare Association (RWA) serving the community.
 

Social organisations will benefit from MCube X/MCube IVRS with MCube Track. All incoming calls will go to a single number. Calls will be guided to the right group and distributed between the members of that group, wherever they may be. All calls will be attended 24/7 , and all information recorded centrally.

A helpline for distressed women, for instance, will be able to provide help after working hours, and could help prevent an emergency. The system also enables NGOs to involve more volunteers without additional cost or inconvenience.

An RWA helpline, can help members get easy access to the RWA management, security, and other services through a single number.

The solution delivers key information to improve operations like: Days of maximum calls | Time of day for maximum calls | Region from where maximum calls are generated.

 
Government organisations have unique needs, usually a combination of Social and Service organisations. For example, a government organisation's grievance helpline.
 

Government organisations will benefit greatly from MCube X/MCube IVRS. All incoming calls will go to a single number, where a professional IVRS greeting will guide callers to the right department. Conversations will be recorded to monitor and control response quality and efficiency, and, eventually, help resolve problems quicker.

The solution delivers key information to improve support operations like: Days of maximum calls | Most responsive employees | Least responsive employees.

 
Online organisations that receive inbound calls for sales, support, and feedback. For example, real estate portals, matrimonial sites, restaurant listings, business classifieds, and eCommerce businesses.
 

Online organisations will benefit greatly from MCube X/MCube IVRS. All incoming calls will go to a single number, where a professional IVRS greeting will guide callers to the right department. All service executives will be connected to that number, wherever they might be. As the calls come in, they get distributed between executives based on the options selected by the caller. During non-business hours, the call can be diverted to voicemail. All information is recorded centrally, so that all service requests are addressed.

A single number will help: Track the response to a specific medium | Effectively compute ROI | Improve profitability and ROI | Divert resources towards campaigns that work.

 
 
3 SERVICE COMMITMENTS. ACROSS SOLUTIONS.
 
 

99% uptime.
Databases backed up daily, and stored on RAID-enabled systems.
Telecom links on fiber ring for higher reliability and automatic switching.


Data resides on servers at the MCube Level1 Data Centre.
Encrypted data transfer between servers and Data Centre.
Restricted, closely monitored access to servers and Data Centre.


Redundant leased lines and servers at the MCube Level 1 Data Centre.

 
 
 
 
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